Return Policy

Return & Refund Policy

1. Return Requirements

To be eligible for a return, items must meet the following conditions:

• Items must be unworn, unused, and unwashed.
• Items must be free from perfume, stains, and other odors.
• Original tags must remain attached to the items.
• Return requests must be submitted within 30 days of delivery.

Items that do not meet these requirements may not be eligible for return, except where otherwise required by applicable law.

2. How to Start a Return

To initiate a return, please follow these steps:

1. Contact us through our customer service email to submit your return request.
2. Provide your order number and the reason for the return.
3. Wait for approval and instructions from our customer service team.
4. Package the item according to the instructions provided and include your order confirmation information.

Returns sent without prior authorization may not be accepted or processed.

Please note: Do not ship any items back before receiving the correct return address and instructions from our customer service team.

3. Return Shipping Costs

Customers are generally responsible for return shipping costs unless the return is due to an error on our part, such as an incorrect, damaged, or defective item.

Original shipping fees and any return or exchange-related charges may be non-refundable, depending on the circumstances and applicable law.

We recommend using a shipping service with tracking so you can monitor the status of your return package.

4. Refund Procedure

Once we receive your returned item, we will inspect it to determine whether it meets our return requirements.

After your return is approved, refunds are generally issued to the original payment method within 7 business days.

Please note that your bank or payment provider may require additional processing time, so the actual time it takes for the refund to appear in your account may vary.

Original shipping fees and return shipping costs may not be refunded unless required by applicable law or the return results from an error on our part.

5. Exchanges

If you would like to exchange an item, please contact us through our customer service email first.

Unless another arrangement is agreed upon, you will generally need to return the original item and place a new order for the desired item.

All exchanges are subject to product availability and the applicable return and exchange requirements.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer service team within 7 days of delivery.

Please provide the following information so we can review the issue:

• Your order number.
• A description of the issue.
• Clear photos showing the problem with the item.

Depending on the circumstances and applicable law, we may offer a replacement, refund, or another appropriate resolution.

Please do not discard or return the item before receiving further instructions from our customer service team.

7. Non-Returnable Items

Certain items may not be eligible for return. Any applicable restrictions will be communicated on the relevant product page or in the purchase information.

However, these restrictions do not apply where an item is damaged, defective, incorrect, or where applicable law requires return or refund rights to be provided.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

8. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our business practices or applicable laws.

Any updated policy will be posted on this website, with an effective date where appropriate.

Unless otherwise required by applicable law, updates will not affect rights that customers have already acquired under the previous policy.

9. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us at:

Customer Service Email: [Insert Contact Email]

We will do our best to assist you with your concerns.

10. Important Return Notice

Please do not send return packages to the shipping address shown on your original package label.

Always contact our customer service team first to obtain the correct return address and instructions to ensure your return can be processed properly.